Gentle hand wash or machine wash on mild cycle
Use mild / baby-friendly detergent
Wash dark colors separately
Do not bleach
Do not soak for long hours
Dry in shade
Iron on low heat (avoid direct heat on prints/embroidery)

Actual product color may slightly vary due to lighting and screen resolution
Minor variations in print, shade, or embroidery are natural and not considered defects
Accessories (if any) shown in images are for styling purposes only, unless mentioned in the product description
Please check size chart and measurements carefully before placing an order

Returns & Exchange Policy – Liyaan Kidswear

At Liyaan Kidswear, we carefully inspect every product before dispatch. We request you to read our policy thoroughly before placing an order.

❌ No Return / No Exchange

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  We do not accept returns or exchanges for reasons such as size, colour, design, or personal preference.
  
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  Orders once placed cannot be cancelled or refunded.
  

Please ensure you check product details carefully before confirming your purchase.

🔁 Exchange – Damaged Products Only

Exchange is permitted only if the product is received in a damaged condition.

To request an exchange, the customer must provide:

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  A continuous 360° unboxing video (no cuts or edits).
  
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  The video must clearly show the sealed parcel being opened from start to finish.
  

❗ Claims without a proper unboxing video will not be accepted.

📌 Important Notes

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  If the same product is out of stock, you may choose another product of equal value.
  
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  Refunds are not available under any circumstances.
  

Exchange / Replacement Process

1️⃣ Contact Us (Within 2 Days of Delivery)

Requests must be raised within 2 days of receiving the product.

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  WhatsApp: 9600335993
  
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  Email: liyaankidswear@gmail.com
  

2️⃣ Provide Order Details

Please share the following:

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  Order number & product name (or order screenshot)
  
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  Reason for exchange
  
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  Required 360° unboxing video (mandatory for damage claims)
  

3️⃣ Pack & Return (Via Indian Post)

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  Pack the product securely in its original packaging
  
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  Ship the product back within 48 hours of approval
  

4️⃣ Verification

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  The product must be unused, unwashed, and in saleable condition
  
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  If the returned product is found used, damaged, or not fresh, a ₹100 return handling charge will be applied
  

Shipping Policy – Liyaan Kidswear

At Liyaan Kidswear, we aim to deliver your orders safely and on time. Please read our shipping policy carefully before placing an order.

📦 Order Processing

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  All orders are processed after payment confirmation.
  
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  Orders are usually dispatched within 2–4 working days (excluding Sundays and public holidays).
  
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  During sale periods or high-demand times, dispatch may take slightly longer.
  

🚚 Shipping & Delivery

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  We ship orders across India through reliable courier partners and Indian Post.
  
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  Estimated delivery time is 5–10 working days, depending on your location and courier service.
  
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  Delivery timelines are estimates and may vary due to factors beyond our control such as weather conditions, courier delays, or regional restrictions.
  

📍 Address Details

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  Customers are responsible for providing a complete and accurate shipping address.
  
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  Liyaan Kidswear will not be responsible for delivery delays or losses caused by incorrect or incomplete address details.
  

📭 Non-Delivery / Reattempts

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  If a shipment is returned to us due to incorrect address, non-availability of the recipient, or refusal to accept delivery, re-shipping charges must be borne by the customer.
  
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  No refunds will be provided for failed deliveries.
  

📦 Damaged or Missing Packages

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  In rare cases of damaged parcels, customers must follow our Exchange Policy guidelines and provide a 360° unboxing video for verification.
  
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  Claims raised without proper proof will not be accepted.
  

💰 Shipping Charges

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  Shipping charges (if applicable) will be displayed at checkout before payment.
  
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  Charges may vary based on order value, delivery location, and courier partner.
  

📲 Order Tracking

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  Once your order is dispatched, tracking details will be shared via WhatsApp, SMS, or email (where applicable).
  
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  Customers can track their shipment using the provided tracking link.
  

📌 Important Notes

• 
  Liyaan Kidswear is not responsible for delays caused by courier partners, natural disasters, strikes, or unforeseen circumstances.
  
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  Delivery to remote or rural areas may take additional time.